Privacy Policy
Privacy Statement
Your privacy on the Internet is important to us at Jacques Torres Chocolate®. We recognize and respect the importance of maintaining the privacy of our customers, registered members (“Members”) and users. Please read this information carefully. Our online Privacy Policy describes the types of information we gather online and how we use it.
The purpose of this Privacy Policy is to inform you of the personal information we may collect from you when you visit our Web Site, place orders via mail or fax, respond to our emails, or otherwise contact us via telephone, email, fax or mail, why we gather information from you, how we collect it, how we use it, and the choices you have regarding our use of personal information you have provided.
If the online information practices of Jacques Torres Chocolate change, we will let you know by posting the Privacy Policy adjustments on our Web Site. It is your responsibility to check periodically such postings and our Privacy Policy.
This Privacy Policy is part of the Terms of Use, which governs your use of our Web Site located at www.mrchocolate.com (Jacques Torres Chocolate or the “Web Site”).
The Web Site is owned by Jacques Torres Chocolate (the “Company”). This Privacy Policy does not cover information provided to our Company-owned or franchised retail stores.
Our Site and Applications are intended for general audiences and are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13 without obtaining parental consent. If you are under 13 years of age, then please do not use or access our Site or Applications at any time or in any manner. If we learn that personal information from children under the age of 13 has been collected without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 13 years of age has obtained an account on our Site or through our Applications, please alert us at info@mrchocolate.com so that we can delete your child’s personal information from our systems.
Why do we gather information?
Corporate.rchocolate.com gathers personal information to help improve our customer service and products, to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers and discounts from us.
What information do we gather?
We collect information through our Web Site, emails, mail, fax, and telephone, including when you place an order, participate in our contests, forums, surveys, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and engage in other activities, services, products and resources we make accessible to our customers, members or users.
Depending on how you interact with us, we collect some or all of the following types of information: your name, address, telephone number, email address, billing information (credit card number, expiration date, and billing address), gender and birth date, if you choose to enter such information, products purchased and occasion type (for example, Christmas), any promotion code and related information, message and gift recipients’ names, addresses, telephone numbers and email addresses, and other information you provide to us, including User Submissions.
The information you provide to us may be collected by us even if an order, registration, or other process is started but not completed or otherwise canceled. Members may also add to their Address Book the name, address and telephone number of friends or other persons to whom they may wish to send gifts or expressions. Only Members and those assisting with the import of corporate order information or placing of corporate orders have the right to view and edit Address Book entries.
How we use the information we collect
We use the information we collect to communicate with you about our products, services, promotions, and contests, to process your orders, to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers and discounts from Jacques Torres Chocolate.
Without your consent, we do not make your gift information or message recipients’ email addresses, available to third parties. In addition, you may instruct that other personal information about you or your message or gift recipients’ that you have provided to us not be shared with third parties by following the instructions in How to Limit the Use of Personal Information, below.
Jacques Torres Chocolate collects two types of information about users: “Personal Information” (such as name, email address, mailing address and phone and credit card numbers) and “Aggregate Information” (such as information about how many users log on to our sites on a daily basis).
Personal Information is collected online when users voluntarily register with mrchocolate.com to purchase items, receive electronic newsletters, use community and communication services, answer surveys and enter contests and other promotional opportunities provided on mrchocolate.com. We also maintain a record of your product interests and purchases online. We may receive personal usage and demographic information from our stores and from third parties we work with.
Aggregate Information is non-personally identifiable/anonymous information such as types of products purchased, most frequently accessed pages, IP addresses or search terms. Aggregate Information is used in a collective manner. Tracking Internet Protocol (IP) addresses is one method of collecting Aggregate Information about your activities online and information volunteered by you. An IP address is a number that is automatically assigned to your computer whenever you surf the Web. The computers, which deliver the Web pages to you, automatically identify your computer by its IP address. When you request a page from our site, our servers log your IP address.
Our Affiliates, subcontractors, and agents, and any successors to our business (if we ever sell some or all of our business) are not considered to be third parties under this Policy. However, in connection with information collected under this Policy, they are required to comply with this Policy. “Affiliates” are persons or entities directly or indirectly controlling, controlled by, or under common control with Jacques Torres Chocolate.
We may combine information we receive from you via our Web Site, emails, mail, fax, and telephone with information from our Affiliates and third parties. We use the combined information to enhance and personalize your shopping experience with us and to communicate with you in accordance with this Privacy Policy.
We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests and as necessary or appropriate, in our view, to operate the Web Site, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants and Associates.
Please note that any personal information you reveal or post on one our public forums such as a message board, chat room, discussion group, folder, survey, contest, sweepstakes, user review and rate forum, and all User Submissions, are not protected by this Privacy Policy and may be collected, shared and used by us or with third parties, including to contact you. The information you give out or post on our public forums you disclose at your own risk.
Consent to Transfer and Submission
Jacques Torres Chocolate is operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to the United States. By using the Web Site or otherwise providing us with information, you hereby consent to this transfer.
In addition, if you submit data to us about other individuals (such as your message and gift recipients), you agree that you have obtained consent from each such individual to the submission, transfer, and processing of the information. Although personal information collected by us through the Web Site, emails, mail, fax, and telephone is used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries.
If you visit our Facebook, Twitter, Instagram, or other social media pages, we may collect information you submit or make publicly available.
We also collect information automatically using technology when you visit our website or social media pages or when you open one of our e-mails.
Security and Passwords
If you place an order on our Web Site, it encrypts the credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.
Portions of the Web Site (such as our Member registration and Address Book) may require registration and log-in processes in which you will select a user ID and password (collectively, the “Password”). Passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the Web Site (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts.
Sharing Information Collected Online with Third Parties, Consultants, and Affiliates
Jacques Torres Chocolate does not share emails addresses you provide with third parties without your consent. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format.
Jacques Torres Chocolate may share personal information gathered online with consultants and Jacques Torres Chocolate suppliers or for any internal business purpose, and may also divulge personal information if such information is required for Jacques Torres Chocolate to comply with any valid legal process, such as a subpoena, search warrant, statute or court order, or if Jacques Torres Chocolate believes that membership has been used to commit unlawful acts or acts that may endanger the health or safety of another user or of the general public.
In addition, Jacques Torres Chocolate receives personal usage and demographic information from its affiliates and from third parties and uses this information to improve our products and services. Jacques Torres Chocolate may share Aggregate Information with affiliates and consultants for any internal business purpose.
How to Limit the Use of Personal Information
We want to communicate with you only to the extent you want to hear from us. If you prefer not to have personal information collected from you via the Web Site, emails, mail, fax, and telephone shared with third parties, or to set your preferences concerning promotional communications, please follow the directions below.
Information Removal
Email us at info@mrchocolate.com from the email address which you wish to have removed and include your postal mailing address in the message; or
Write us at:
Attn: MrChocolate.com
Jacques Torres Chocolate
350 Hudson Street
New York, NY 10014
Call us at (929) 337-8856.
Corrections
If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to marc@mrchocolate.com.
Members can modify and update their membership information (including name, mailing address, birth date, telephone number and email address) by accessing the password-protected “Update Membership” page.
Acceptance of Terms and Changes to this Policy
Subject to the above provisions, by using the mrchocolate.com Web Site, you consent to the terms of this Privacy Policy and the Terms of Use, of which this policy is a part.
If you do not agree to this Privacy Policy, please do not use the mrchocolate.com Web Site.
We may change our Privacy Policy from time to time as new features or services are added, suggestions from our customers are incorporated or other changes are made. We will post the revised Privacy Policy on our Web Site at least 30 days prior to their effective date – unless we believe changes must take effect sooner to comply with law or to protect the Company or our customers, users, Members, recipients, Sponsors, Providers, Licensors, Merchants, Associates and Affiliates, in which case the changes will be effective upon posting or as otherwise specified.
In addition, if you would like notice of changes to the Privacy Policy or Terms of Use prior to their taking effect (or upon taking effect, if effective immediately), email us at info@mrchocolate.com from the email address to which you would like notice sent.
Your continued use of the mrchocolate.com Web Site following the posting of changes to these terms will mean that you accept these changes accordingly.
Your Comments
Jacques Torres Chocolate welcomes feedback concerning this Privacy Policy. Please send your comments and questions to info@mrchocolate.com or contact us via our website.